Privacy Policy

DrillThru ("we", "our", or "us") operates www.drillthru.tech (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our Site or services, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — When you fill out our contact form, request a quote, or email us, we collect your name, email address, phone number, and the message you send.
• Usage data — We automatically collect data about how you interact with our Site, including pages visited, time spent, referring URLs, browser type, device type, and IP address.
• Cookies and tracking technologies — We use cookies and similar tools to understand visitor behaviour and improve our Site. See Section 6 for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send project updates, invoices, and service-related communications
• Improve our website, services, and marketing materials
• Analyse site traffic and usage through Google Analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing

We process your personal data based on your consent (when you submit a form), the performance of a contract (when we provide services to you), and our legitimate interests in operating and improving our business.

4. Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our Site and delivering our services, including:

• Google Analytics — for website traffic analysis (Google Privacy Policy)
• Vercel — for website hosting and infrastructure
• Email service providers — for sending transactional emails

All third parties are obligated to keep your information confidential and use it only for the purpose of providing services to us.

We may also disclose your information if required by law or to protect the rights and safety of DrillThru, our clients, or others.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Enquiry data is typically retained for up to 3 years unless you request deletion earlier.

6. Cookies

We use the following types of cookies on our Site:

• Essential cookies — required for the Site to function correctly
• Analytics cookies — used by Google Analytics to help us understand how visitors use our Site

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent at any time where processing is based on consent
• Object to processing of your data for direct marketing

To exercise any of these rights, email us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: